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FAQ

Frequently Asked Questions

1. How can I tell whether a home is available?
There is no online calendar but you can easily find out about a property’s availability by sending an e-mail to info@123cape.com or by calling us at (239) 540-1000 ( | Phone: (239) 540-1000 | Fax: (239) 540-2300). If the property is already rented, we’ll be happy to suggest similar homes which are available.

2. How do I calculate the exact rate?
Rates are posted below the main picture of each property. Weekly rates are based on up to three guests and additional guests pay $50- 100 extra per week, depending on the property. To calculate the total amount, simply prorate the rental rate based on the number of nights you will be staying (or use the monthly rate, if applicable), add the cleaning fee and 11% tax. There is also an electric fee and a $500 security deposit due.

3. How do I book a home?
Once you have decided on a certain property and we have confirmed the availability with the owner or manager, you will receive a detailed rental agreement, which you need to sign and return with the deposit within five business days. The home is reserved for you once we receive contract and the deposit.

4. How much is the deposit?
The deposit consists of 20% of the rental amount and the $500 security deposit. It can be paid by personal check or by credit card. We accept Visa and MasterCard for the deposit.

5. When is the balance due?
That depends on your length of stay:
For weekly bookings (under one month in length), the balance is due upon arrival and will be collected by the property manager at the check-in. It should be paid in cash, Travelers checks, or with a cashier’s check.
For monthly bookings, the balance is due no later than 30 days prior to arrival and should be paid by personal check or wire transfer to our office.

6. What’s your cancellation policy?
The deposit is non-refundable if you cancel the booking for whatever reason. If you have already paid the balance for a monthly booking and need to cancel shortly before you arrive, the entire amount is non-refundable. We strongly encourage our guests to purchase travelers insurance.

7. What happens if the home I booked is not available?
These cases do happen, though very infrequently. We will make every effort to find a comparable property and offer it to you as an alternative. You can then decide between accepting the alternative property at the same terms, or canceling the contract, having your entire deposit refunded.

8. When is the check-in and check-out?
Check-in is after 4:00 p.m. and check-out by 10:00 a.m. unless otherwise agreed. If new guests are expected on the same day, the check-out time must be observed.

9. How do I get in the property?
You do not have to meet anyone at a certain time or come to our office to pick up a key. The key will in fact be left for you at the property so that you can get in anytime after 4 p.m., even if you arrive late at night. After you get settled in, you make an appointment with the property manager to be checked in, either the same day or the next. Details will be in the rental agreement.

10. When do I get my security deposit back?
You will receive the security deposit back within about four weeks after you leave, minus any charges for the electric usage, long distance phone calls or repair costs for any damages you may have caused. The deposit is returned the same way it was received, i.e. by check or as a refund to your credit card, unless otherwise agreed.

11. Can I bring pets?
Several of our properties are pet-friendly and quite a few others will make exceptions for small, non-shedding dogs. There is a $100 pet fee, which is non-refundable.

12. Do you have any Last Minute deals or special rates?
Several of our properties participate in a Last Minute program where you’ll receive 30% or even 50% off if your arrival date falls within the next 14 days and you stay at least one week. Other properties may offer special rates during low season, and most of them offer reduced monthly rates.

Please don’t hesitate to contact us anytime for additional information!

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